1mania Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how 1mania ("we," "us," "our") collects, uses, stores, processes, shares, and protects your personal information when you access or use our online gaming platform at https://1mania.cam (the "Platform"). This policy applies to all users who register an account, browse our website, or interact with our services in any capacity.

At 1mania, we are committed to protecting your privacy and ensuring the security of your personal data in accordance with Indonesian data protection laws and international best practices. We recognize that when you entrust us with your personal information, you expect us to handle it responsibly and transparently. This Privacy Policy is designed to help you understand what information we collect, why we collect it, how we use it, and what choices you have regarding your data.

By creating an account or using the 1mania platform, you acknowledge that you have read, understood, and agreed to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our platform.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account with 1mania, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, nationality, and gender
• Contact Information: Email address, mobile phone number, and residential address in Indonesia
• Account Credentials: Username and password (passwords are encrypted and never stored in plain text)
• Verification Documents: Copies of government-issued identification (Indonesian KTP, passport, or driver's license), proof of address documents, and payment method verification documents for KYC (Know Your Customer) compliance
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers), deposit and withdrawal transaction history
• Communication Data: Messages sent to customer support, chat transcripts, email correspondence, and feedback submitted through our platform

2.2 Information Collected Automatically

When you access or use the 1mania platform, we automatically collect certain technical and usage information:

• Device Information: Device type (mobile, tablet, desktop), operating system and version, browser type and version, screen resolution, device identifiers (IMEI, device ID)
• Connection Data: IP address, internet service provider (ISP), geographic location (city and region derived from IP address), time zone, connection timestamps
• Usage Data: Pages visited, features accessed, games played, bet history, session duration, click patterns, navigation paths, referral sources
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, maintain login sessions, remember preferences, and analyze platform performance
• Transaction Logs: Complete records of all deposits, withdrawals, bets placed, winnings, losses, and bonus activity for security, compliance, and dispute resolution purposes

2.3 Information from Third Parties

We may receive information about you from third-party sources to verify your identity, prevent fraud, and comply with legal obligations:

• Payment Processors: Transaction confirmation data from Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallet providers (OVO, DANA, GoPay, ShopeePay)
• Identity Verification Services: Data from KYC verification partners to confirm your identity and age
• Fraud Prevention Services: Information from security and fraud detection providers to identify and prevent fraudulent activities
• Public Databases: Publicly available information used to verify identity and comply with anti-money laundering (AML) regulations

3. How We Use Your Information

1mania uses your personal information for the following purposes:

3.1 Service Provision and Account Management

• Create, maintain, and manage your gaming account
• Process account registration and KYC verification
• Enable you to access games, place bets, and participate in promotions
• Process deposits, withdrawals, and other financial transactions
• Calculate and credit winnings to your account balance
• Provide customer support and respond to your inquiries
• Authenticate your identity and secure your account from unauthorized access

3.2 Security, Fraud Prevention, and Legal Compliance

• Verify your identity and age to ensure you meet our 21+ age requirement
• Detect, prevent, and investigate fraud, money laundering, and other illegal activities
• Monitor for suspicious betting patterns, account abuse, and terms violations
• Comply with Indonesian and international anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
• Respond to legal requests, court orders, and regulatory inquiries
• Enforce our Terms & Conditions and other platform policies
• Maintain audit trails and transaction records as required by law

3.3 Platform Improvement and Analytics

• Analyze user behavior and preferences to improve platform functionality
• Identify technical issues and optimize platform performance
• Develop new features, games, and services based on user feedback
• Conduct market research and statistical analysis
• Test and optimize user interface design and navigation

3.4 Communication and Marketing

• Send transactional messages including deposit confirmations, withdrawal notifications, and account alerts
• Notify you about changes to our Terms, Privacy Policy, or platform features
• Send promotional offers, bonuses, and special announcements (you may opt out of marketing communications at any time)
• Provide personalized game recommendations based on your preferences
• Respond to customer service requests and support tickets

3.5 Responsible Gaming

• Monitor gaming behavior for signs of problem gambling
• Enforce deposit limits, wagering limits, and self-exclusion requests
• Provide responsible gaming tools and resources
• Comply with responsible gaming regulations and industry standards

4. Legal Basis for Processing

Under Indonesian data protection principles and international standards, 1mania processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to when creating your account
• Legal Obligation: Processing is required to comply with Indonesian law, including KYC/AML regulations, age verification requirements, and tax reporting obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, security, platform improvement, and customer support, provided these interests do not override your privacy rights
• Consent: Where required by law, we obtain your explicit consent for certain data processing activities, such as marketing communications

5. How We Share Your Information

1mania does not sell or rent your personal information to third parties. However, we may share your information with the following categories of recipients under strict confidentiality obligations:

5.1 Service Providers and Business Partners

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Danamon, Permata) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) to process deposits and withdrawals
• Game Providers: Software partners like Pragmatic Play, Evolution Gaming, Microgaming, and NetEnt to deliver gaming content and record gameplay data
• KYC Verification Providers: Third-party identity verification services to confirm your identity and age
• Cloud Hosting Providers: Secure cloud infrastructure providers that host our platform and databases
• Customer Support Tools: Live chat and ticketing system providers to facilitate customer service
• Analytics Providers: Services that help us analyze platform usage and performance

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, regulatory bodies, or courts when:

• Required by Indonesian law or valid legal process (court order, subpoena, warrant)
• Necessary to comply with AML/CTF reporting obligations
• Requested by tax authorities for tax compliance purposes
• Needed to investigate or prevent fraud, illegal activities, or terms violations
• Required to protect the rights, property, or safety of 1mania, our users, or the public

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred to the acquiring entity or successor organization. We will notify you of any such change in ownership or control of your personal information.

6. Data Security

1mania implements industry-leading security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same security standard used by Indonesian banks
• Secure Storage: Personal information is stored on secure servers with firewall protection, intrusion detection systems, and regular security audits
• Password Security: All passwords are hashed using industry-standard cryptographic algorithms and never stored in plain text
• Two-Factor Authentication (2FA): Optional 2FA adds an extra layer of security to your account login
• Access Controls: Strict internal policies limit employee access to personal information on a need-to-know basis
• Regular Security Audits: Independent security assessments and penetration testing to identify and address vulnerabilities
• Fraud Monitoring: Real-time monitoring systems detect and prevent unauthorized access, suspicious transactions, and account takeover attempts
• Secure Payment Processing: All financial transactions are processed through PCI-DSS compliant payment gateways

Despite our best efforts, no internet-based system is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

7. Data Retention

1mania retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Active Accounts: Personal information is retained for the duration of your active account and as long as you use our services
• Closed Accounts: After account closure, we retain certain information for up to 7 years to comply with Indonesian financial record-keeping requirements, resolve disputes, enforce our Terms, and prevent fraud
• Transaction Records: Deposit, withdrawal, and betting history are retained for 7 years as required by Indonesian financial regulations and AML compliance
• KYC Documents: Identity verification documents are retained for 7 years after account closure to meet regulatory obligations
• Marketing Data: If you opt out of marketing communications, we retain minimal data (email address, opt-out status) to honor your preference and prevent future marketing

After the applicable retention period expires, personal information is securely deleted or anonymized so that it can no longer be associated with you.

8. Your Privacy Rights

As a user of 1mania, you have the following rights regarding your personal information:

8.1 Right to Access

You have the right to request a copy of the personal information we hold about you. You can view most of your account information through your account dashboard. For additional data, contact our support team.

8.2 Right to Rectification

If your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. You can update certain information directly through your account settings or by contacting customer support.

8.3 Right to Erasure

You may request deletion of your personal information. However, we may be required to retain certain data to comply with legal obligations (e.g., financial records, AML compliance) or to establish, exercise, or defend legal claims.

8.4 Right to Restrict Processing

You may request that we limit how we process your personal information in certain circumstances, such as while we verify the accuracy of your data or assess the legitimacy of a processing activity.

8.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to request that we transfer this data to another service provider where technically feasible.

8.6 Right to Withdraw Consent

Where we process your information based on consent (e.g., marketing communications), you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before withdrawal.

8.7 Right to Object

You may object to processing of your personal information based on legitimate interests or for direct marketing purposes. To opt out of marketing emails, click the "unsubscribe" link in any promotional message or contact customer support.

8.8 Exercising Your Rights

To exercise any of these rights, contact us at [email protected] or through your account dashboard. We will respond to your request within 30 days. We may need to verify your identity before processing your request to ensure data security.

9. Cookies and Tracking Technologies

1mania uses cookies, web beacons, and similar tracking technologies to enhance your experience, maintain login sessions, analyze platform usage, and deliver personalized content.

9.1 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly, including session management, login authentication, and security features
• Functional Cookies: Remember your preferences, language settings, and account customization
• Analytical Cookies: Help us understand how users interact with our platform, which pages are most popular, and where improvements are needed
• Marketing Cookies: Track your browsing activity to deliver personalized promotional offers and measure campaign effectiveness

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect platform functionality and prevent you from accessing certain features.

10. Third-Party Links

Our platform may contain links to third-party websites, such as game provider sites or payment processor pages. 1mania is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

1mania is strictly an adult-only platform. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the account. If you believe we have collected information from a minor, please contact us immediately at [email protected].

12. International Data Transfers

Your personal information is primarily stored on secure servers located within Indonesia. However, some of our service providers and business partners may be located outside Indonesia. When we transfer your data internationally, we ensure adequate safeguards are in place through:

• Standard contractual clauses approved for international data transfers
• Ensuring recipients are located in jurisdictions with adequate data protection laws
• Requiring third parties to implement appropriate technical and organizational security measures

13. Changes to This Privacy Policy

1mania may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify you by:

• Posting a notice on our homepage or login screen
• Sending an email notification to your registered email address
• Requiring you to acknowledge the updated policy before continuing to use the platform

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of the platform after changes become effective constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your account dashboard
• WhatsApp: +62 812 3456 7890 (08:00 - 24:00 WIB)

We are committed to resolving privacy concerns promptly and transparently. Our support team will respond to all privacy-related inquiries within 48 hours.